Ramco’s Dedicated Support Division will help you to
- Decrease downtime & reduce risk.
- Prolong Equipment life through preventive measures.
- Unite efficiently support across multiple platforms and networks.
- Have a detailed inventory of your covered equipment & systems.
- Maintain a single point of contact in case a problem arises.
- Have Greater Reliability.
- Insure Comprehensive Warranty.
We Sustain, Repair & Operate
Network infrastructures
- Switching solutions, routing services and wireless communications
- High-end data center networking
- Network and endpoint security solutions
- Collaboration solutions through IP Telephony, unified communications, video conferencing and contact centers
- Cloud services for security and management
LowCurrent / Data Centers
- Cooling-precision Air Conditioning
- UPS and Power distribution systems
- Backup Generators
- Fire detection, Alarm and Suppression systems
- Security and Safety system
- Environmental Monitoring System
Software Solutions Maintenance
- Support Services for the technical issues.
- Assesses the health of your Solution environment.
- Guide your staff to get up to speed on the new product features and recommended procedural improvements.
Annual Maintenance Contract
Platinum SLA Highlights
Gold SLA Highlights
Silver SLA Highlights
- Prescheduled number of preventive maintenance visits.
- Hardware replacement on all devices in case of malfunction.
- Emergency service active 24h/365days.
- Access 24/7 to hotline support number.
- 2h to 4h guaranteed response time.
- Option to schedule visits outside of working hours.
- Prescheduled number of preventive maintenance visits.
- Option to include parts coverage on all devices.
- Emergency service active during working hours.
- Access to standard support number.
- 6h to 12h guaranteed response time.
- Prescheduled number of preventive maintenance visits.
- Option to include parts coverage on all devices.
- Emergency service active during working hours.
- Access to standard support number.
- Next working day response.
Professional Services
Implementing networking, security, ICT & software solutions are considered as great first steps towards revamping your business processes and improving your ability to compete in the market and provide outstanding services to your end users. Yet, everyday, new technologies and improvements are being introduced. Thus, the need to constantly monitor, maintain and upgrade your implemented solutions can become a nightmare!
RAMCO, offers its clients the ability to benefit from its wide expertise and certified engineers to handle all your maintenance!
- Remote &/or On-site implementation & support
- Outsourcing
- Technical Assessments & Consultancy
- Technical & Managed services Solution architecture